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Privacy Policy

GDPR Privacy Notice – Divehop.com

The following Privacy Policy applies to this website under the domain name www.divehop.com but also to its subdomains *.divehop.com.

General Data Protection Regulation (GDPR), Article 13 and 14 of Regulation EU 2016/679.

The website www.divehop.com (hereinafter “Website”) has been created by the Company under the name of Odysseas Primos of Antonios, which is wholly owned by it (hereinafter referred to as “Divehop”).

What is the purpose of this notice?

This Privacy Notice provides mandatory information as required under Articles 13 and 14 of the European General Data Protection Regulation (GDPR) regarding the transparency of personal data processing by Divehop when using this website.

This document has been designed using the guidance procedures provided by the Information Commissioner Office (ICO) and in relation to the statutory requirements with regards to our obligations to the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

The website https://www.divehop.com (hereinafter referred to as the “Site” or “Website”) is owned by Odysseas Primos of Antonios (“Divehop”, “we”, “our”, or “us”). Divehop operates and respects your privacy and is committed to complying with this Privacy Policy, which describes how Divehop, as a software company, collects and uses the personal data you provide to us. This Privacy Policy describes what personal data we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding our use of your personal data. We also describe the measures we take to protect the security of your personal data and how to contact us.

This Privacy Policy applies to Divehop’s booking services provided to you, including via Divehop websites that display or link to this Privacy Policy (hereinafter collectively, the “Services”). Once you leave our websites for others, the privacy policies of the other websites or applications shall apply.

We encourage you to read this Privacy Policy carefully and in its entirety as it relates to your rights regarding the processing of your personal data. As a user of our Services, you understand and agree that we collect, use, and disclose your personal data in accordance with this Privacy Policy.

Who is the Data Controller for personal data?

Odysseas Primos of Antonios is the Data Controller as it collects personal data directly from a Data Subject. In these circumstances, Odysseas Primos of Antonios will be acting under a ‘Legitimate Interest’ to legally process the data for the management of bookings for the Data Subject and to fulfill the Service provided. Odysseas Primos of Antonios also acts as a Data Controller for any personal data held regarding its own employees and legally processes this data under its Contract of Employment with those Data Subjects.

What personal data does Divehop collect?

In the course of providing its Services, Divehop collects, uses, and discloses personal data. Personal data is any information that can be used to identify you or that we can link to you. You, as a user of the Services, may be asked to provide certain personal data when you use our Services. The provision of personal information is voluntary but mandatory in order for us to fulfill the service. Depending on our websites and services, we might collect personal data, such as:

Names, contact and personal information of the person making an online activity booking (work and home/mobile phone, email, address, Age);
Payment data on a safe server; and
Logins, user IDs, employee IDs, passwords, IP addresses, and browsing information.
Other personal data supplied by you via email/contact forms, affiliations requests, Job requests, Curriculum Vitae and by registering to our communities.
If you submit any personal data relating to other people in connection with the Services (e.g., if you make a reservation for another individual), you represent that you have the authority to do so, and we will collect, use, and disclose such personal data in accordance with this Privacy Policy.

How does Divehop collects personal data?

  • Directly from you when you access various parts of our Websites and Services, including when you communicate with us via email or other channels;
  • From the network of websites accessible through or utilized by our Services and our company, including third-party suppliers and our Divehop-related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents. This includes personal data we collect automatically through our websites, for instance by using cookies and similar technologies.

The provision of personal information is voluntary.

How does Divehop use personal data?

Divehop collects and uses your personal data for specified, explicit, and legitimate purposes as described in this Privacy Policy and does not process your personal data further in a manner that is incompatible with those purposes.

Divehop limits the use of personal information to the purposes identified in this Policy and for which the individual has provided implicit or explicit consent. We retain personal information for only as long as it is necessary to fulfill the stated purposes, except with the consent of the individual or as required by law.

Divehop uses personal data to:

  • Provide its Booking Services and fulfill its obligations to individuals (e.g., complete and administer diving reservations, assist in managing the booking, provide reporting, provide notices about your account and the Services, inform you of updates to our websites and applications and other changes to our products or Services).
  • Communicate with you, for instance by email, post, and phone or via Divehop’s websites and to provide you with customer service.
  • Understand how our websites are used and provide a customized experience as you use our Services, such as by providing interactive or personalized elements on our Services and providing you with content based on your interests (see our “Cookies” policy https://www.divehop.com/cookies-policy/ for more information).
  • Fulfill a request made by you or your Company (e.g., reporting, questions, or other requests about your personal data).
  • Send you newsletters, marketing emails, and other information or materials that may interest you, as well as showing personalized advertisements. Where required, we will obtain your consent before sending such marketing messages or showing personalized advertisements.
  • Carry out our obligations and enforce your, our, or other’s rights as we believe reasonably necessary (e.g., billing and collection, fraud prevention, comply with legal obligations, and respond to legal proceedings or requests from legal authorities and law enforcement or other third parties).

Who does Divehop disclose personal data to and why?

Personal data collected is shared with or disclosed to:

  • Divehop and its related companies, affiliates, subsidiaries, joint ventures, partners, subcontractors, and agents as necessary to fulfill and support the Services, including bookings and assistance, responding to requests, and assessing or offering promotions.
  • Third-party service providers to complete booking arrangements and reservations and fulfill the Services (e.g., scuba dive centers, scuba dive affiliates, industry reporting authorities; equipment and technology vendors, including, without limitation, online booking tool providers; visa and passport providers; credit card companies and payment collection and processing companies).
  • Other third parties as we believe is reasonably necessary for accordance with applicable laws, including laws outside your country of residence to (i) satisfy laws, regulations, or governmental or legal requests and processes; (ii) identify, contact, or bring legal action against someone who may be violating our terms of use or policies or otherwise enforce our terms and policies; (iii) operate the Services properly; or (iv) protect Divehop and those it serves, including pursuing available remedies or to limit damages that may be sustained (e.g., exchanging information with other companies and organizations for the purposes of fraud protection and risk reduction).

How does Divehop store and protect personal data?

When you are conducting financial transactions with your credit card via our online system, your credit card details are not transmitted to us, but to our partner organization (Alpha Bank’s Nexi group). The procedure is carried out and completed by a trusted associate (Alpha Bank’s Nexi group), who provides all adequate guarantees regarding electronic transactions. Hence, we have no access to your bank account or any other details of your credit card. From the beginning to the end of your online session, all your information and personal details are encrypted under the encryption protocol Secure Sockets Layer – SSL. Every time you log or complete payment via Alpha Bank’s Nexi group, the interaction between your computer and Alpha Bank’s Nexi group systems is encrypted via protocol SSL TLS v.1.2.

  • Personal Data shall be processed lawfully, fairly, and in a transparent manner.
  • The Personal Data collected will only be those specifically required to fulfill a booking or other booking-related requirements. Such data may be collected directly from the Data Subject or provided to Divehop via his/her/their employer. Such data will only be processed for that purpose.
  • Personal Data shall only be retained for as long as it is required to fulfill contractual requirements or to provide statistics.
  • Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed.
  • Personal Data shall be accurate and, where necessary, kept up to date.
  • The Data Subject has the right to request from Divehop access to and rectification or erasure of their personal data, to object to or request the restriction of processing concerning the data, or to the right to data portability. In each case, such a request must be put in writing.
  • The Data Subject has the right to make a complaint directly to a supervisory authority within their own country.
  • Divehop Data Protection compliance is supervised by: Odysseas Primos Chalkeon 21 54631 Thessaloniki – Greece Email: odysseasprimos@divehop.com
  • Personal Data shall only be processed based on the legal basis except where such interests are overridden by the fundamental rights and freedoms of the Data Subject, which will always take precedence. If the Data Subject has provided specific additional Consent to the processing, then such consent may be withdrawn at any time (but may then result in an inability to fulfill booking requirements).
  • Divehop will not use personal data for any monitoring or profiling activity or process and will not adopt any automated decision-making processes.

How long does Divehop keep my personal data?

Divehop retains personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law. When determining how long to retain personal data, we take into account the necessity of the personal data for the provision of our Services, applicable laws and regulations, including data protection laws, and our legal obligations. We may retain records to investigate or defend against potential legal claims. When retention of the personal data is no longer necessary, the data will be deleted or aggregated for analytic purposes.

What about links to third-party websites and services?

Our Services may contain links to third-party websites. Some of these websites may allow you to purchase products and services, register to receive materials, or receive new product and service updates. In many cases, you may be asked to provide contact information such as your name, address, email address, phone number, and credit/debit card information. If you use these third-party websites and/or provide your personal data and information, the privacy policy and terms of service on those websites are applicable. We encourage you to carefully read such policies on third-party websites before submitting your personal data. Divehop is not responsible for and expressly disclaims any and all liability related to the actions of such third-party websites, their privacy policies, or the terms and content of such websites.

Does Divehop collect personal data of children?

Divehop does not collect personal data directly from children. Individuals under 18 years of age should not use our Services to submit any personal data about themselves. However, if a booking includes children, we will collect their name and surname as for any other client.

What are my rights with respect to my personal data?

As a Data Subject, you have rights under the GDPR. Divehop will always fully respect your rights regarding the processing of your personal data and has provided below the details of the person to contact if you have any concerns or questions regarding how we process your data or if you wish to exercise any rights you have under the GDPR.

You may choose what personal data (if any) you wish to provide to us. However, if you choose not to provide certain details or to provide false details, your experience with some or all of our Services may be affected.

To the extent required by applicable law, you have the right to access your personal data and confirm the processing of your personal data. Also, where applicable, you have the right to rectify inaccuracies or errors, erase, restrict the processing, object to processing, and withdraw consent to the processing of your personal data, and where applicable, the right to data portability of your personal data. In some jurisdictions, in addition to you agreeing to this Privacy Policy, data privacy or protection laws may require us to obtain separate express consent for the processing of your personal data. Your consent may also be implied in some circumstances, as permitted by applicable law, such as when communications are required to fulfill your requests.

How can I exercise my rights or make complaints?

Divehop will strive to maintain an accurate and complete record of your personal information for the purposes identified in this Policy. If you believe your personal information may be inaccurate, you may contact us to access your personal information and take steps to verify, update, correct, or erase it. If you have any questions about this Privacy Policy or wish to exercise any of your rights as described in this Privacy Policy, please send us a request at hello@divehop.com

The identity and contact details for the Data Protection Officer within Divehop is:

Odysseas Primos – odysseasprimos@divehop.com
Divehop will respond to your requests to the email address or phone number that you have registered with us or we otherwise have on file for you or any other suitable method. Depending on your request, we may review the request with you and/or your Company to assist in resolving and responding to the request.

We will provide a response within 30 days of receiving an access request.

We are committed to working with you to obtain a fair resolution of any complaint or concern you may have about our use of your personal data. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority in your country (if one exists in your country).

Delete Your Account

If you wish to delete your Divehop account, you can do so by filling out the form Delete Account.

Upon receiving your request, we will take reasonable steps to verify your identity and process the account deletion within a reasonable timeframe, as required by applicable law. Please note that deleting your account will result in the permanent removal of your personal data from our systems, except as required for legal or legitimate business purposes. Once your account is deleted, you will no longer have access to the services and features associated with your account. Please be aware that even after the deletion of your account, some residual information may remain in our backups and archives for a limited period as required by our data retention practices or as necessary to comply with legal obligations.

How are changes to this Privacy Policy handled?

Divehop reserves the right to revise, amend, or modify this Privacy Policy at any time and in any manner. When we post changes to this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy, and we encourage you to regularly check this Privacy Policy for changes.

Cookies Policy

This Cookies Policy applies to the website www.divehop.com (referred to as the “Website”), owned and operated by Odysseas Primos of Antonios (“Divehop,” “we,” “our,” or “us”). By using our website, you consent to the use of cookies as described in this policy.

What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website. They are widely used to enhance your browsing experience, provide personalized content, and gather information about how you interact with the website.

What cookies do we use?

We use both session cookies and persistent cookies on our website. Session cookies are temporary and are deleted when you close your browser, while persistent cookies remain on your device for a set period or until you delete them. The specific types of cookies we use may include:

  1. Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website. They allow you to browse and use website features, such as accessing secure areas, and are necessary for the website’s operation. Without these cookies, the website may not function correctly.

  2. Analytics Cookies: We use analytics cookies to collect information about how visitors interact with our website. This information helps us analyze and improve the performance of our website, understand user preferences, and optimize the user experience. The data collected is aggregated and does not personally identify individuals.

  3. Advertisement Cookies: These cookies are used to deliver targeted advertisements based on your browsing behavior and interests. They track your interactions with our website and may be used by third-party advertising partners to display relevant ads on other websites. These cookies are optional, and your consent is required for their use.

Managing and disabling cookies:

You have the ability to manage and control cookies preferences through your web browser settings. Most web browsers allow you to block or delete cookies, and you can also configure your browser to alert you when a cookie is being sent. However, please note that disabling or blocking certain cookies may affect the functionality of our website and limit your ability to fully experience its features.

For more information on how to manage cookies, you can refer to the help section of your browser or visit www.allaboutcookies.org.

Changes to our Cookies Policy:

We may update this Cookies Policy from time to time to reflect any changes in our use of cookies. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about our use of cookies.

Contact us:

If you have any questions or concerns about our Cookies Policy, please contact us at hello@divehop.com.

Please note that this Cookies Policy should be read in conjunction with our Privacy Policy, which provides more detailed information about how we collect, use, and protect your personal data.

By continuing to use our website, you consent to the use of cookies in accordance with this Cookies Policy.

Need help ?

Contact us at hello@divehop.com for questions related to privacy issues.

Odysseas Primos | T: +30 6942092507
1 KM LAGADA SOCHOU | Postal code: 57200 LAGADAS, Greece  | VAT: 159455410 | GEMI: 164207506000

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