Cancellation of a booking is free up until 48 hours before the start of the activity booked and the paid deposit of 15% will be returned to the user in full.
Last Minute Cancellation or No-Show:
In case of cancellation of a reservation within the last 48 hours before the activity starts, or fail to show up for the dive, divehop.com reserves the right to charge additional charges to the credit or debit card provided during the booking process. This charge will be processed to compensate the dive center for the lost opportunity to fill your spot, as they allocate their time and resources based on your confirmed booking.
We do not store any card details as part of our payment process. Rest assured that your card details are securely processed through the Nexi e-commerce service, which adheres to industry-standard security measures to ensure the privacy and protection of your information.
Please note that Divehop.com relies on accurate and timely communication between all parties involved. In the case of any cancellations or changes made outside the divehop.com system, it is the joint responsibility of both the user and the Dive Center owner to inform Divehop.com in advance regarding these transactions or changes. Divehop.com cannot be held responsible for any consequences arising from such external modifications unless it has been duly informed by both parties involved.
When booking on divehop.com, the user declares he/she/they has read and accepted all cancellation and no-show conditions, along with all the extra conditions the dive center requires for the booking. The user is reminded of these said conditions throughout the booking process and in the booking request email. Some special services, offers and/or discounts do not apply to the current conditions: we recommend that the user always checks the conditions before finalizing a booking.
Change of Booking Date and/or Time
If a user requests to change the date and/or time of a confirmed booking, but the dive center cannot accommodate the change, a deposit refund will be issued only if the request falls within the “free cancellation timeframe,” which is 48 hours before the activity’s scheduled start.
Divehop.com will issue a refund of any prepaid amount in the following cases:
a) When a reservation is canceled by the user within the free cancellation time frame aforementioned.
b) When the Dive center cancels a reservation and there is no rescheduling approved by both parties.
c) When the weather or other external, environmental, political or other conditions independent of the user lead to forced cancellations, without rescheduling.
Refunds of any prepaid amount are NOT issued by divehop.com after an activity has been completed.
In the event of an unforeseen medical reason that prevents you from participating in the dive, you may be eligible for a waiver of the full charge. To qualify for this waiver, you must provide a verified doctor’s note that meets the following criteria:
1. The doctor’s note must be issued on official letterhead or stationery, clearly displaying the healthcare provider’s name, contact information, and credentials.
2. The note must include a detailed explanation of the medical condition or illness that rendered you unable to participate in the dive.
3. The note should specify the date(s) of examination and diagnosis, indicating that the medical condition arose within the last 48 hours prior to the scheduled start time of the dive.
4. The healthcare provider’s signature, along with the date of issuance, must be present on the note.
5. The note must be submitted within 5 days of the cancellation or no-show.
Please note that while the full charge may be waived in the case of a verified medical reason, the 15% deposit made at the time of reservation will not be refunded. This deposit covers the administrative costs and commitments we make to our dive centers on your behalf.
We understand that medical emergencies can arise unexpectedly, and we strive to handle such situations with compassion and understanding. All medical information provided will be treated with the utmost confidentiality and used solely for the purpose of assessing eligibility for a waiver.
It’s important to note that this provision is subject to review and verification by our team. We reserve the right to request additional information or clarification from your healthcare provider if necessary.
Divehop.com reserves the right to cancel and/or delete a User account without warnings nor financial compensations on the following grounds (list non-exhaustive):
• False declarations from the User
• Program cancellation for economic reasons decided on by divehop.com
• Death of the User